Effective date: September 29, 2026
Last updated: September 29, 2026
About this policy
FortChen Lab is operated by FortChen Global LLC in North Carolina, United States. This policy explains how information is handled through fortchenglobal.com and related inquiry communications. Our website provides laboratory product information and a way to request a quote.
Information you provide
Our Request a Quote form requires your name, organization or institution, work email, and the product you are asking about. You may also provide a phone number, FortChen SKU, quantity or unit, and additional requirements or notes. Product links can prefill the product name and SKU; you can edit those fields before submitting.
If you email us directly or reply to an inquiry, we receive the information you include in that correspondence. Please provide only information relevant to your business inquiry. Do not submit payment-card details, passwords, patient information, or other sensitive personal information through the form.
The current website does not offer public account registration, customer accounts, online payments, or an email-marketing signup form. You do not need an account to browse products or send an inquiry.
How inquiries are handled
The RFQ form sends your entries to contact@fortchenglobal.com. The notification also includes the submission page URL and date and time. The current form configuration sends messages by email and does not maintain a form-submission archive in WordPress. Inquiry emails and subsequent correspondence may be kept as business records.
We use inquiry information to respond to you, prepare requested product or sourcing information, discuss quantities and requirements, and communicate about requested products or services. Information may also be used for related recordkeeping, preventing misuse, protecting website and business operations, and meeting applicable legal obligations.
Technical information and website operation
Delivering a web page involves processing technical request information, such as an IP address, requested page, browser information, and request time. Our hosting and security services may process this information in operational logs to deliver pages, maintain performance, troubleshoot problems, and protect the website.
The site runs on WordPress and uses hosting services with caching and monitoring. Technical processing by hosting or email services is distinct from the RFQ email content described above. Contact us if you have questions about a particular record or service.
Cookies and third-party services
WordPress uses cookies for login and session functions, including administration of the site. These administrator functions are separate from ordinary product browsing and RFQ submission. You can manage or delete cookies using your browser settings.
The current website has no configured analytics or advertising pixels, behavioral-advertising integrations, or third-party CAPTCHA integration. The current public product and inquiry pages serve their fonts and images from this website and do not embed third-party maps or videos. Our RFQ form does not use cookies itself.
If you follow a link to another website or use your own email provider to contact us, that service handles information under its own privacy practices.
Service providers and other disclosures
Website hosting, security, and email service providers process information as needed to operate the site and deliver communications. We may disclose information when reasonably necessary to meet applicable legal obligations, respond to lawful requests, or protect rights, safety, and business operations. The current website does not use visitor information to deliver targeted advertising.
Retention and security
Inquiry correspondence may be retained for responding to requests, related business discussions, recordkeeping, and applicable legal needs. Retention can differ according to the type of record and its purpose. You may contact us about retention or deletion of information relating to you.
The website uses HTTPS for browser connections. No website, email system, or transmission method can guarantee complete security. Please avoid sending sensitive information that is not needed for your inquiry.
Your choices and privacy requests
You can choose whether to submit an inquiry and whether to complete optional fields. If you do not provide the required information, we may be unable to respond through the RFQ process.
To ask about information relating to you, request access, correction, or deletion, or raise a privacy question, email contact@fortchenglobal.com. We may need information to verify and understand your request. Requests will be considered in light of applicable law, recordkeeping needs, and the information available to us.
Children and international visitors
The website is intended for business and professional laboratory inquiries and is not directed to children under 13. If you believe a child has provided personal information, please contact us.
FortChen Global LLC operates in the United States. If you contact us from another country, your inquiry will be handled in connection with our U.S. business operations.
Policy updates and contact
We may update this policy as the website or its practices change. The updated policy and its date will appear on this page.
For privacy questions or requests, contact FortChen Lab, operated by FortChen Global LLC, North Carolina, United States, at contact@fortchenglobal.com.